Most remanufactured cartridges have a printhead on the cartridge. If there is a problem
with print quality then it can be fixed immediately by installing a new cartridge.
If you are experiencing difficulties with your remanufactured cartridge we will be happy to
exchange it for you. However it will save you, and us, time and money if you try the
hints below before assuming that your cartridge is faulty.
● Always store your cartridge upright ie with the printhead at the bottom.
● During shipping the cartridge gets jolted and shaken around and the air which is
normally at the top may have moved to the bottom.
● By storing the cartridge upright the ink is free to settle, the air will rise to the top
and the ink will flow freely without any air locks.
● If you install the cartridge as soon as you receive it and you have a problem with
the print quality then leave it overnight before attempting to print again. This will
allow the ink to settle.
Installing the cartridge
● When installing a new printer cartridge always make sure that you remove the
protective clip (if there is one on the printhead) and any printhead tape.
● Run the printhead cleaning cycle on your machine 2-3 times in a row to get a
good flow of ink.
Problems with print quality
2.If there are white lines in the print, faint colours or missing colours after running the
printhead cleaning cycle several times, then:
● Remove the cartridge from the printer and place it upright in half an inch of warm
water so that just the small copper bottom of the printhead sits in the water.
● Let it soak for several minutes then remove the cartridge and carefully dry with a
soft paper towel. Do not rub the printhead or you may damage it.
● Re-install the cartridge into the printer and perform the cleaning cycle before
using it again.
● If the problem persists then try soaking the printhead overnight.
3.If the colours are not full enough or the ink is not flowing freely and you have tried the
tips outlined above:
● Use a paint programme to draw 3 large boxes. Colour one box Magenta (red),
one Cyan (blue) and the other yellow .
● By printing the boxes at the highest resolution (DPI) available, the cartridge will
push the ink out at a high volume. Once this has been printed you should have
no problems with your cartridge again!
4.Another great tip:
● Take a paper towel and fold it several times to make it thick and soft. Then
moisten it with warm water and place it on a hard surface.
● Remove the cartridge from the printer and place it on the damp paper towel, with
the printhead down.
● Whilst applying even pressure by pushing down on the cartridge, at the same
time rock it from front to back. Remember not to be too rough or you will damage
● This should remove dried particles of ink from the printhead and allow the ink to
flow freely. If successful you should see several small drops of ink on the paper
5. Some useful advice:
• The biggest enemy of an inkjet printer is AIR! It not only causes the ink to dry on
the paper, but it can also cause it to dry in the print head nozzles, causing light
print, streaking print, white lines or no print at all. The above tips & the following
tip will help with this problem as mentioned above.
• Elimination of Air Pockets Using Centrifugal Force
• Some cartridges can deveolop air pockets at the bottom of the cartridge that can
block the flow of ink. The solution is centrifugal force:
• Wrap the cartridge in a towel or cloth, place the cloth wrapped cartridge in a
plastic bag. Hold it in your hand with the head or exit ports of the cartridge
pointing down. Extend your arm and swing the cartridge down towards the floor
rapidly, as if you were going to throw it. Repeat a couple of times. Then remove
the cloth wrapping, there should be a visible spot of ink from each of the
chambers, if not do it again.
Other Useful Hints
5.If a light keeps blinking on your printer and it will not recognise the cartridge.
First make sure that you have removed any printhead tape or protective
clip from the cartridge.
• Ensure the electronic contacts of the cartridge are free from any particles
by wiping the chip or copper contacts gently with a damp paper towel.
• Try unplugging your printer and removing all the cartridges. After a
couple of minutes turn the printer back on and try the installation again.
• As a last resort, uninstall and reinstall your printer drivers to completely
reset the software.
6.Unlike most HP and Lexmark printers, Epson printers have a printhead on the printer
instead of on the cartridge. Sometimes the printhead dries out if the printer is only
used infrequently. If this happens then try the following:
• First check each cartridge and make sure that you have removed the tape
which covers the vent hole and the plastic support clip.
• Do a printhead clean by following these steps:
I. Go to PRINT.
II. Click on PROPERTIES.
III. Click on MAINTENANCE.
IV. Click on HEAD CLEAN.
V. Click on NOZZLE CHECK.
VI. If the printout is not satisfactory then go to HEAD CLEAN
again followed by NOZZLE CHECK.
VII. If the printout is still unsatisfactory after several head
cleans, then turn the printer off, unplug it and leave it for a few
minutes. When you turn it back on it should automatically do a
deep head clean and this should solve the problem.
• If the problem persists you could remove the cartridges and spray a tiny
amount of head cleaning fluid onto the spikes which pierce the ink
• You could also purchase a cleaning cartridge and install it following the